When You Receive Your Order

Be sure to open and review your order upon receipt.

If you need to return artwork, we will credit your purchase if you:

• Notify customer service at 206.624.0444 ext. 123 that you have a return.
• Return your limited edition or original work in the original, undamaged condition.
• Include a copy of your invoice.
• Return within 5 business days of delivery.
• Shipping charges are not refundable.
• Prints on Demand orders will only be credited (no refunds) if Grand Image is notified within 5 days of receipt of the order. This credit will be available on your account for 90 days to use on a Grand Image order. After 90 days, the credit is no longer available.
• Any special order Prints on Demand artwork is non-refundable (special cropping, color shifting, test strips, and etc.).
• No Grand Image credit may be used to purchase any Grand Image posters.

RETURNS ARE TO BE PACKED CAREFULLY. WE WILL NOT CREDIT POORLY PACKED AND/OR DAMAGED ARTWORK. TO ENSURE CAREFUL PACKING OF ARTWORK, WE STRONGLY SUGGEST USING OUR CONTAINER/TUBE TO RETURN THE ARTWORK.

Payment Options: We accept checks and credit cards (VISA, MasterCard, and American Express). All purchases using a credit card are limited to a maximum $5,000 per sales order per month.

Credit Application: To submit an application for credit, click here to download the form.

Terms & Conditions: To access our Terms & Conditions, click here to download the form.

Legal Restrictions: Grand Image products are for wall décor use and may not be altered including, but not limited to, canvas transfers, and so on, without written permission.

Shipping Charges: For a standard tube within the United States, charges are:

Oversize tubes will be charged an additional $10 fee. For a flat pack quote, or if you have any questions, please check with customer service at 206.624.0444 ext. 123. We will be happy to answer any questions.